Yes we proudly deliver worldwide, bringing Theodore Grey London to your door wherever you are.

• European Union (27 countries): £14.99 (International Tracked)
• Rest of the World (including UAE, Australia, Canada, USA & more): £23.99 (International Tracked)

Shipping costs are shown clearly at checkout.

UK Orders:

• Express Delivery - Next working day (order by 12pm)
• Standard Delivery - 2 working days.
• Free Shipping on orders over £85 - 2 working days.

International Orders:

• EU - 3-7 working days (International Tracked)
• Rest of the World - 5-10 working days (International Tracked)

Yes. Select Express Delivery at checkout and place your order by 12pm for next working day delivery. Orders placed after 12pm will be dispatched the following working day.

• UK Tracked 24 (Next Day): £4.95
• UK Tracked 48 (Standard): £3.95
• Free UK Shipping on orders over £85 (sent Tracked 48)
• EU International Tracked: £14.99
• Rest of World International Tracked: £23.99

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and a direct link to follow your parcel. If you use the Shop App, your order will automatically sync for live updates.

International orders may be subject to local import duties, taxes or handling fees once the parcel reaches your country. These charges are set by your local customs authority and are not collected by Theodore Grey London at checkout. We recommend checking with your local customs office for current rates so there are no surprises on arrival.

As a guide:

• EU Customers may expect to pay around 20% VAT.
• UAE customers around 10% in combined duties and VAT.
• Australian customers typically clear without any additional customs charges.

U.S. Customers

Due to recent U.S. import regulations, parcels shipped to the United States may incur import tariffs of approximately 50-55% of the order value, plus a small courier handling fee. These fees are applied by U.S. Customs are not collected by Theodore Grey London at checkout.

• It is the customers responsibility to pay any import duties or taxes before delivery.
• If duties are not paid and the parcel is refused or returned, the original shipping fee will not be refunded.
• A £10 handling and packaging fee will also be deducted from your refund to cover processing costs.
• Refunds are only issued once the returned item is received back in resaleable condition.

We advise checking with U.S. Customs before placing your order to understand the most up-to-date import requirements.

We hope you love your purchase, but if you change your mind, Theodore Grey London accepts returns within 14 days of delivery. Items must be unused, in original packaging, and in perfect resale-able condition. Once inspected and approved, a refund will be issued to your original payment method (excluding shipping costs).

Please note: If returned items arrive without their original Theodore Grey London packaging or show signs of handling, a reasonable deduction (up to £10) may be made from your refund to cover replacement packaging costs.

To start a return, please contact us via our Contact Page with your order number and reason for return. We’ll provide instructions on how to send your items back.

Please note: return postage costs are the responsibility of the customer unless the item is faulty.

In the rare event your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of the issue. We’ll assess and arrange a replacement or refund as soon as possible.

Yes, international orders can be returned within 14 days of delivery, provided they meet our standard return conditions. Items must be unused, in their original Theodore Grey London packaging, and in perfect resale-able condition.

Please note for international returns:

• The original shipping costs is non-refundable.
• A £5 handling and processing fee will be deducted from your refund to cover administration.
• If packaging is missing or damaged, a deduction of up to £10 may be applied to cover the cost of replacement packaging.
• Refunds are issued once the returned items is safely received and inspected.

Once your return is received and inspected, refunds are typically processed within 5-7 business days. You’ll receive a confirmation email once your refund has been issued.